Cart Abandonment for Merchants

If you have been in business for any length of time you understand this and it's probably the bane of your existence if you own an E-commerce store. There are many sources of research on the web for these studies but if you talk to any startup, small to mid-sized E-commerce shop owner they will tell you "we wish we had better shipping rates to compete with the larger eTailers". We cater to thousands of businesses, not only in the United States, but around the world and this is a universal problem.

So what's the solution?

1. Domestic

eTailers are competing with very high volume E-commerce sells like: Amazon, Nordstrom's, Best Buy, Wal-Mart, and Gap to name a few. These companies offer Free Shipping on most of their items in the lower 48 states. There are a few Hhybrid solutions many business owners are not aware of. One such solution is DHL Global Mail (DGM). DGM Smartmail domestic products offer fast, dependable delivery (and returns) with reduced postage costs. Their Workshare partnership with the U.S. Postal Service handle both final-mile delivery and return pickups, enabling you to reliably reach more than 152 million addresses six days a week. *Domestic parcels exceeding 84" in Length and Girth are not accepted. Tubes and large boxes exceeding 26" in Length are also not accepted.

2. International

Most e-commerce shop owners have a much lower percentage of international orders compared to their domestic orders. International orders have a higher risk of fraud and charge backs and many shop owners are not well versed in how to ship internationally, what documents are needs, and where and who they call to gather this data quickly and effectively. FedEx, UPS, and DHL are very good international carriers and for shop owners who don't ship internationally often through one or the other of these carriers wouldn't understand the differences between them. So at the end of the day it comes down to price and the only way for shop owners to compete is to work with a consolidator. There are very few consolidators who focus solely on international shipping. InXpress is the only company in the United States who has a global partnership with the world's largest international logistics company, DHL. The process is simple, effective and InXpress Customer Service Reps are Certified International Specialist trained and certified by DHL. InXpress supports the SME market (small to mid-enterprises) on behalf of DHL. InXpress is the 5th largest DHL customer with approximately 15,000+ shipments a month and over $1M per/month in spend with DHL. Business owners can request a DHL account from InXpress and have their volume discounts applied to that account number. The only difference with a DHL account you receive from InXpress is the discount, other than that it is no different than if you went directly to DHL.

3. Supply Chain

Now that you are considering these solutions, how do you integrate these hybrid solutions with your order management systems and shopping cart and how do you create shipping labels for these solutions? ShipStation is a multi-carrier cloud-based solution that integrates with all the major marketplaces and all the carriers. Example: You could consolidate your eBay, Amazon, and e-commerce orders from one location, process all those order with a "write-back" function that notifies the consumer when their order has shipped and provides them with the tracking information. Mix and match the orders, print packing slips, all in batches of 500 or more. ShipStation recently released their new UI interface making it more user friendly and intuitive.


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